Refund Policy

15-Day Happy-Baby Guarantee

We want you and your little one to love MimoGuard. If something isn't right, you have 15 days from the date your order is delivered to contact us.

Damaged, defective or wrong item

If your order arrives damaged, defective or is not the design you ordered, email us at mimoguard.com@gmail.com within 15 days of delivery with your order number and a photo of the item. We will send you a free replacement or a full refund. You will not need to send the item back.

Changed your mind

If your baby doesn't get along with MimoGuard, you can return it within 15 days of delivery for a refund of the product price:

• Contact us first at mimoguard.com@gmail.com with your order number so we can confirm your return.
• The item must be unused, clean and in its original packaging.
• Return shipping costs are paid by the customer. We recommend a tracked shipping service.
• Returns must be sent to the address below. Please do not send items back to the manufacturer.

Return address:
MimoGuard
Calle de Oberón 12
28030 Madrid
Spain

Refunds

Once your return is received and checked (or once your damaged-item claim is approved), we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Bundle orders

If you return part of a bundle, the refund is calculated on the price you actually paid for each item after the bundle discount.

Questions

Email us at mimoguard.com@gmail.com. We reply within 24–48 hours.